Refunds
The policy fits in one sentence: if something you bought here isn't right for you, you get your money back. That includes digital products, the kind most shops refuse to refund.
The reason is simple. I don't want anyone paying for something they hate. Every product on my shelf is something I made and use myself, and I'd rather refund a purchase than have it sit in your downloads folder as a small regret.
The formal version: any product bought from this site can be refunded in full within 30 days of purchase, no forms and no interrogation. Outside the 30 days, write to me anyway and we'll sort something fair.
How it works
Four things worth knowing, each in plain words. Anything unclear, #-write to me.
Asking for a refund
Email hello [at] althenarosalind [dot] com from the address you bought with, or reply to your receipt. Say which product and, if you feel like it, what missed. That last part helps me build better; it's never a condition.
Where the money goes
Back to the card or payment method you paid with. Refunds are processed through Paddle, my payment provider, and usually land within a few business days of being approved.
Receipts and card statements
Paddle is the merchant of record for this shop: it runs the secure checkout, handles tax, and issues your receipt, so Paddle's name may appear beside mine on your statement. That's normal and expected.
Lost downloads
A lost email never means a lost product. Downloads arrive as a private link by email, and I'll resend a fresh link whenever you need one, free, no refund required.
A policy worth copying
If you're building a shop of your own around your hundred, take this policy with you and keep it simple: look after the person first. Trust carries further than any sale. #-The 100/50 Journey page shows the frame my shop grew from.
I'm Althena Rosalind. Everything in my shop is part of my 100/50 Journey, made by my own hands and used at my own desk. A generous refund policy isn't a risk when the work is real; it's the proof.
A generalist on the 100/50 Journey.
“Trying costs less than wondering.”